Shipping Information
At An Urban Jungle, we’re committed to providing a seamless shopping experience. We offer free shipping on all orders to ensure your plants, accessories, and décor arrive at your doorstep hassle-free. 🚚🌿
Delivery Time
Shipping typically takes 5–7 business days, but times may vary based on your location and warehouse fulfillment. We work with reliable shipping providers to ensure timely delivery, though unforeseen delays can occur.
Order Updates
Once your order is placed, you’ll receive email updates to keep you informed about the progress of your shipment. This way, you’ll know exactly when to expect your package.
If You Encounter Issues
- Delayed Delivery: If your package hasn’t arrived within the expected timeframe, check your email for any notifications regarding delays. Shipping delays may occur due to carrier issues or external factors.
- Lost Packages: If your package appears to be lost or hasn’t moved for several days, please contact our support team, and we’ll investigate the issue to ensure your order reaches you as soon as possible.
- Damaged Items: If your items arrive damaged, please take clear photos of the issue and email us immediately. We’ll work with you to arrange a replacement or refund.
Contact Us
If you have any shipping-related concerns or need assistance, feel free to reach out to us at [email protected].
Thank you for shopping with An Urban Jungle—Curating Your Urban Jungle, One Plant at a Time! 🌱✨